Privacy Policy and Data Protection
Introduction
We will only use the information you provide us to help you shop with us and provide excellent customer service. We will never give away, sell, or share your information with anyone else.
We follow the UK Data Protection Legislation (the Data Protection Act 1998) to protect your information from unauthorised access. This means that we take steps to keep your information safe, secure, and confidential.
We are committed to protecting your privacy, and we will always take steps to keep your information safe.
If you wish to have your data modified or deleted, you can contact us at: info@heartincreation.com. We ensure to respond promptly and take action in compliance with applicable laws.
Information We May Collect from You
We may collect and process your data: Name, Surname, Address, Email address, and Phone number. Information you provide by filling in forms on our Website, details of your visits to our Website and the resources you access, and information provided when you communicate with us for any reason.
When you place an order with us, we will ask for information such as your name, e-mail address, delivery/billing address and telephone number. As Stripe or Paypal handles our secure online checkout, we do not store any of your Credit or Debit card information.
You can find more information about how PayPal works here.
You can find more information about how Stripe works here.
Data Protection and Security
Your data security is important to us. We take reasonable measures to protect your personal information in an effort to prevent loss, misuse, unauthorised access, disclosure, alteration, and destruction. We adhere to the Wix platform policy, which you can read here and here. In the event of a data breach, we will notify you in accordance with the requirements of applicable law.
How We Use Your Data
The Heart in Creation collects customer order information through the company's website. This information is used to fulfil orders, including processing payment information, arranging shipping, and providing invoices and order confirmations.
In addition to fulfilling orders, Heart in Creation may also use order information for the following purposes:
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Communicating with customers: Heart in Creation may use order information to contact customers about their orders, including providing updates on shipping status or requesting feedback.
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Screening for potential risk or fraud: Heart in Creation may use order information to screen for potential risk or fraud, such as when a customer attempts to place an order with a credit card that has been reported stolen.
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Requesting feedback or reviews: Heart in Creation may use order information to request customer feedback or reviews about its products or services. This feedback is used to improve the customer experience and to develop new products and services.
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Providing information or advertising: Heart in Creation may use order information to provide customers with information or advertising about its products or services if the customer has opted to receive such information.
Heart in Creation will not sell or share customer order information with third parties without the customer's consent, except as necessary to fulfil orders or as otherwise permitted by law.
We use cookies on our website for various reasons, including providing a smooth experience for our visitors and customers, identifying registered members, tracking the performance of our platform, and ensuring our platform is secure. However, you can set your browser software not to accept cookies. You should still be able to use our site without cookies enabled. However, in a few cases, some of our website features may not function.
For more information about WIX cookies policy and disabling cookies, visit http://www.allaboutcookies.org.
Children's Privacy
Our website is not intended for children under the age of 18. If we become aware that we have collected personal data from children under 18, we will take reasonable steps to delete it as soon as possible.
Third-Party Websites
We integrate third-party services and technologies to deliver the best possible experience to our users. However, we do not control the content, privacy policies, or practices of these third-party websites or services, such as Wix, Google, and Facebook. We advise users to review the respective privacy policies of these third-party services.
Changes to Policies
We reserve the right to update or change our privacy policy at anytime. When we do, we will post a notification on the main page of our website and send you an email. We encourage users to check this page for any changes frequently.
Contact Information
If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at info@heartincreation.com.